1. Scope

The following terms and conditions apply to all orders via our online shop.

Our online shop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

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2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with HAPPY BONSAI.

By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.

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3. Contract language, contract text storage

The language (s) available for the conclusion of the contract: German

We save the contract text and send you the order data and our terms and conditions in text form. You can see the contract text in our customer login.

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4. Terms of delivery

In addition to the stated product prices, shipping costs may also apply. You can find more detailed provisions on any shipping costs incurred in the offers.

In principle, you have the option of collection from HAPPY BONSAI, Danziger Straße 8, 74831 Gundelsheim, Germany at the following business hours: By appointment

We do not deliver to packing stations.

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5. Payment

The following payment methods are generally available in our shop:

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Credit card
Enter your credit card details in the order process. Your card will be charged immediately after you have placed your order.

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PayPal
In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal and identify yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after the order has been placed. You will receive further information during the ordering process.

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Cash on pickup
You pay the invoice amount in cash when you pick it up.

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Payment in advance
If you choose the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

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6. Retention of title ​​​​​​​

The goods remain our property until full payment.

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7. Transport damage ​​​​​​​

If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to lodge a complaint or to contact you has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.

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8. Warranties and Guarantees ​​​​​​​

8.1 Right to liability for defects

The statutory right to liability for defects applies.

8.2 Warranties and customer service

Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.

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9. Liability ​​​​​​​

We are always unrestrictedly liable for claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, body or health,

• in the event of willful or grossly negligent breach of duty,

• in the case of guarantee promises, if agreed, or

• as far as the scope of the product liability law is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected.
In addition, claims for damages are excluded.

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10. Dispute Resolution ​​​​​​​

The European Commission provides a platform for online dispute resolution, which you can find here. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.